Return Policy

Return Policy

Thank you for choosing Lori April. If you're not fully satisfied with your purchase, we're here to help.

30-Day Return Window

You can return unused and unworn items in their original packaging within 30 days of delivery for a full refund or exchange. We value the craftsmanship of our artisan-made totes and want you to love what you've ordered.

How to Initiate a Return

To start a return or exchange, please contact us at customerservice@loriapril.com. Include your order number, item details, and reason for return within the 30-day period.

Processing Returns

  • Review Period: Allow us 2-3 business days to process your return request.
  • Return Shipping: Instructions will be provided upon approval of the return.
  • Refund Processing: After receiving your return, we'll inspect it and process your refund within 5-7 business days.

Shipping for Returns

The shipping timeline for returned items will align with our standard shipping practices to ensure you have sufficient time to return your purchase.

Refunds

You’ll receive a notification about the approval or rejection of your refund. Approved refunds are processed within 3-5 business days to the original payment method.

Exchanges

Specify the replacement item when requesting an exchange. Any price difference will be settled accordingly.

Exceptions

  • Custom or bespoke items cannot be returned.
  • Items showing signs of wear are ineligible for return.

EU Consumer Rights

For orders shipped to the European Union, you have the right to cancel your purchase within 14 days for any reason. Items must be in original condition.

Policy Updates

We reserve the right to modify this policy. Any changes will be promptly posted on this page.

By purchasing from Lori April, you agree to the terms of our return policy. We look forward to providing you with quality products and exceptional service.